A warm welcome
When you arrive at Powdermill Nursing Home, you might be feeling overwhelmed and anxious. We will do everything we can to help you settle in. Prior to your arrival we will learn a bit about you so we will have an idea who you might get along with.
We encourage you and your family members to bring photos and pictures before you move in so we can get your room just the way you want it to help you feel at home.
The everyday made easy
Everyday living made easy with quality care provided by trained carers and registered nurses, residential care offers assistance with everyday activities, such as washing, dressing, eating, and mobility. Our residents can be comfortable and confident in the knowledge that these areas of their life won’t be a struggle, so they can get on doing the things they love.
Life the way you want it
We are here for you – which is why we will do everything we can to make sure you’re happy, comfortable and cared for. From activities and morning coffee, to mealtimes and days out we are always happy to go that extra mile.
Caring for complex needs
All of our rooms are suitable for those residents requiring nursing care. There is not a specific nursing unit or wing. We always have one nurse on duty, 24 hours a day.
This is for residents with more complex healthcare needs, and who require the supervision of fully qualified nurses. This might involve frequent medication regimes, wound care, constant assessment, monitoring and care planning.
Round-the-clock specialised service
Our registered nurses are available 24 hours a day, seven days a week, and specialise in providing therapeutic care for our residents. They are supported by our highly skilled carers, who assist with all aspects of personal care and support.
We love our food
We firmly believe that when you eat well, you live well too. Our Kitchen staff believe their meals are the core part of our brighter living and their philosophy of care is centering on good nutrition and the importance of mealtimes as a social occasion.
Our dining room is always set to restaurant standards, so residents need worry about nothing but enjoying the food.
Each day our chef prepares restaurant-style meals combining variety with a balanced diet and an emphasis on locally sourced ingredients. Our residents get involved in helping to plan our menus, too. And we can cater to any dietary or health requirements, however complex.
Our dining room always becomes a hub of conversation and laughter, which gives even our more frail residents a chance to come together and socialise. Whether it’s tea and cakes in the garden or a special menu to celebrate special events, we encourage our residents to make the most of living in an active and friendly environment.
Complaints Policy
Complaints can arise through simple misunderstandings or genuine dissatisfaction. Usually discussing the matter determines its cause and a local solution that satisfies all parties can be found.
| HOW TO MAKE A COMPLAINT |
- 1. A concern or complaint can be raised with any member of staff on duty.
- Where the matter is not resolved at local level the complainant is assisted to report the matter to our Complaints Officer. Our complaints officer is Joy Berey the Director of Nursing.
- Where the complainant is not satisfied with the outcome of the investigation by the Complaints Officer he/she should inform the Complaints Review Officer, Jennifer Kennedy who will conduct a review of the investigation and its recommendations.
- The Ombudsman can only investigate the matter when the Complaints process in the Nursing home has been followed.
- Where the Director of Care is the subject of the complaint the investigation shall be conducted by the Complaints Review Officer, Jennifer Kennedy. A review of that investigation will be carried out by the General Manager, Joseph Peters.
- Where the complainant is seeking assistance in making a complaint, he/she can be assisted by an independent advocacy service if they wish. Contact details are listed below:
Tel –016395600 or Lo-call 1890223030
Email – ombudsman@ombudsman.gov.ie
Website – www.ombudsman.gov.ie
Address – The office of the ombudsman, 18 Lower Leeson Street, Dublin 2